At Haranth, our application support and maintenance team focuses is capable of assuming complete ownership for the application maintenance and acts as an extended offshore team for the customer. We adopt metrics driven processes of service level agreements and our successful knowledge transfer methodology ensures seamleoss transfer of applications for support from our customers.
Haranth’s Application Support and Maintenance activities comprises of the following main activities:
- Fixing problems faced by users in using an application – Support
- Code modifications to rectify a bug/defect - Maintenance
- Making code changes to incorporate some additional requirements - Enhancements
The methodology is best described through sequentially running phases as given below:
- Analysis of Applications landscape both functional and technical
- Knowledge transfer Workshops
- Shadow &
- Reverse shadow
- Offshore steady state with SLA’s defined along with Metrics Parameters
In the initial phase, Harath’s team will be based at the client premises and will be involved in the application landsciping, Knowledge Transfer and then the shadow and reverse shadow phases. The objective would be to ensure a smooth transition to a state where majority of second/ third/ fourth line support would be carried out by Haranth’s resources onsite. Once the onsite Haranth’s resources are proficient in providing support onsite within the agreed SLAs, the team will start moving offshore ensuring continuity in the service. The team members would then be available offshore to carry on the support services, making it a cost effective model.